Skip to content
    Velrix
    WorkServicesProcessAboutContact
    Book a call

    Start here

    Bring the one you have.

    If any of these looked close to your problem, the quickest way to find out is to describe yours out loud.

    Book a callSend a message
    Velrix

    AI automation, internal tools and SaaS MVPs. Based in Istanbul, working remotely across European, North American and Gulf time zones.

    [email protected]

    Services

    • AI Automation Systems
    • SaaS MVP Development
    • Internal Tools & Dashboards

    Company

    • Work
    • Process
    • About
    • Contact

    Legal

    • Privacy
    • Terms

    © 2026 Velrix

    ·
    All work

    Consumer apps · Hardware

    Rocketech · LINKD Alarms

    Support automation that knows when to stop and ask a human

    Two companies, one problem: a support queue growing faster than the team. The system answers what it can ground in the documentation, and escalates the rest with the context already assembled, so nobody re-reads the thread.

    RocketechLINKD Alarms

    What goes in

    • Support email
    • Freshdesk tickets
    • Slack messages

    What comes back

    • Classified and prioritised
    • Draft reply, grounded in the docs
    • Escalated with full context attached

    What was built

    The parts that mattered.

    • Ticket classification and priority routing
    • Context-aware reply drafting from product documentation and FAQs
    • Human-in-the-loop architecture: routine queries resolved autonomously, complex ones escalated intact
    • One workflow across email, Freshdesk and Slack instead of three inboxes

    Built with

    • Python
    • LLMs
    • LangChain
    • Freshdesk API
    • Slack API
    • Email APIs
    • FastAPI
    • PostgreSQL

    Relevant if you need

    Customer support automation, ticket classification, helpdesk integration, human-in-the-loop systems, multi-channel communication.

    AI Automation Systems$4,000 - $12,000Internal Tools & Dashboards$6,000 - $12,000